Frequently Asked Questions
Everything you need to know about our lofi beats and cozy merchandise.
When will my vinyl order ship?
Standard vinyl orders typically ship within 3-5 business days. For pre-order items, please refer to the specific shipping date listed on the product page.
Do you offer international shipping?
Yes, we ship our music and apparel worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy for apparel?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that digital downloads and opened physical media are non-refundable.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Are the digital downloads high quality?
Absolutely. All digital albums purchased through our store are provided in high-quality formats, including 320kbps MP3 and lossless WAV options.
What should I do if my vinyl arrives damaged?
If your record arrives warped or damaged, please contact our support team within 7 days of receipt with photos of the damage, and we will arrange a replacement.